5. SHIPMENT


The cost of transport is fixed for the whole national territory with the exception of disadvantaged areas such as smaller islands and remote places as ascertained by the Italian postal service for which a cost of 18 euros will be added.


The purchased products are shipped and delivered in a few working days. Different payment methods can change the shipping time. The date indicated may change for organizational and logistical reasons.


Once the order is confirmed and the chosen payment and delivery method is selected, Joojea processes the order received and delivers the goods purchased to the courier for shipment to the indicated address.


At any time the customer can check the status of the order from his account, from the order state.



 

Upon receipt of the good package, the Client wants the Customer:


- check the number of packages delivered and that they correspond to what is indicated in the transport document; check that the packaging is intact and not altered in the closing strips; unpack the product and check that no damage has occurred.

Delivery costs are charged to the Customer.


Upon delivery by the Courier the Customer is required to check:


- the number of packages delivered corresponds to what is indicated in the accompanying document of the Courier;


- that the packaging is intact, not damaged or wet or altered.


Once the transport document has been signed, the Customer can no longer make any objection about the quantity and quality of the goods received.



 

Time of assignment to the Courier


The times of assignment to the Courier vary as mentioned above depending on the payment method chosen and the availability of the product:



 

- Cash, Paypal or Coupons payment: orders acquired within 13:00 of the working days are entrusted to the Courier within 6 working days.


Exceptions are orders containing products on order: in this case the products are entrusted to the courier on the working day following the receipt of the product by N.C.E. LTD The timing of receipt by N.C.E. LTD they can vary from 3 to 20 working days.



 

- Credit card: orders acquired by 13:00 on working days are entrusted to the Courier within 6 working days.


Exceptions are orders for which N.C.E. S.r.L.si reserves the right to request a verification with the relative banking institution, aiming to ascertain the actual ownership of the credit card. If this procedure is activated, the Customer will be appropriately notified by e-mail.


 

General description of the service



N.C.E. S.r.L., confirms the acceptance of the order by sending an automatic summary e-mail to the e-mail address indicated by the Customer in the Order itself.


For all products delivered by N.C.E. LTD issues the invoice with the data provided by the Customer, for all orders entrusted to the courier starting from 1 October 2012 the invoice can be consulted in the "Order History" section.


N.C.E. LTD prepares the goods contained in the order and entrusts them to the Courier with the original packaging of the manufacturer or with cardboard boxes suitably closed with tape or with laminated envelopes sealed with the brt logo or other couriers.



 

The times of assignment to the Products Courier are published below and vary depending on the chosen payment method, ie when the Seller will have evidence of payment, except in the case of cash on delivery


Deliveries are made from Monday to Friday, as non-working and working days.



N.C.E. S.r.L. uses the following couriers: BRT and DHL.


Delivery times of the Courier to the customer's home are detailed in the Times and Type of Delivery section and are to be considered indicative as they may be subject to variations due to force majeure, weather events, abnormal traffic conditions and road conditions, due to strikes or by act of the Authority.

Delivery costs are charged to the Customer.




Upon delivery by the Courier the Customer is required to check:


- the number of packages delivered corresponds to what is indicated in the accompanying document of the Courier;


- that the packaging is intact, not damaged or wet or altered.


Once the transport document has been signed, the Customer can no longer make any objection about the quantity and quality of the goods received.



 

Time of assignment to the Courier


The times of assignment to the Courier vary as mentioned above depending on the payment method chosen and the availability of the product:



 

- Cash, Paypal or Coupons payment: orders acquired within 13:00 of the working days are entrusted to the Courier within 6 working days.


Exceptions are orders containing products on order: in this case the products are entrusted to the courier on the working day following the receipt of the product by N.C.E. LTD The timing of receipt by N.C.E. LTD they can vary from 3 to 20 working days.



 

- Credit card: orders acquired by 13:00 on working days are entrusted to the Courier within 6 working days.


Exceptions are orders for which N.C.E. S.r.L.si reserves the right to request a verification with the relative banking institution, aiming to ascertain the actual ownership of the credit card. If this procedure is activated, the Customer will be appropriately notified by e-mail.

This verification requires:


- 24 hours for Visa and Mastercard credit card orders;


- 2 working days for orders placed with credit cards of the Amex circuit and Diners for an amount exceeding € 400.00.


Orders containing products on order are entrusted to the Courier on the working day following the receipt of the product by N.C.E. LTD


The times of receipt of the product can vary from 3 to 20 working days and are however detailed within each single product sheet in the catalog.



 

- Bank Transfer: from the provision of the bank transfer or the payment of the postal slip, it will be necessary to wait two working days before the amount is credited to the current account of the Seller and found by the administration without delay. All orders for which the amounts are credited are entrusted to the courier within the next 6 working days.


Exceptions are orders containing products on order: in this case the products are entrusted to the courier on the working day following the receipt of the product by N.C.E. LTD The timing of receipt by N.C.E. LTD they can vary from 3 to 20 working days.

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